Respond Wellness | Returns Policy

Respond Wellness CBD provides high-quality, innovative, and effective products to help improve your wellness and quality of life. We are committed to providing exceptional customer experiences, and your satisfaction is our top priority. Before submitting a return request, please be sure to read this page thoroughly.

1. If you feel a refund on your purchase is warranted after reading through our policy, please email our customer support team within 30 days of receiving your order at Contact Support so we can provide the support you need. Please note, you must contact us before returning any product for a refund. We will not process a refund if we do not know a product is being returned.
2. Respond Wellness only accepts product returns for products purchased directly through this site. If you have purchased Respond CBD products from another retailer, please contact them for support.
3. For most products, we offer a 30-day money-back guarantee. Respond will reimburse product cost but will not cover shipping costs. Please note that for all returns, tracking services of your return shipment must be used in order to verify successful return delivery.

Product Effect

1. For some customers, the effects of our products are felt almost immediately; for others, 1-3 weeks of consistent use may be needed before noticing a measurable effect. If you are taking the product for general wellness and are not targeting a specific ailment, you may not notice any particular effect. Much like with many daily vitamins and supplements, some CBD products provide support that does not necessarily come alongside a quantifiable short term effect. 
2. Please note that Respond Wellness cannot accept returns based on flavor preferences.  Our products are all natural and contain no sweeteners or artificial flavors, in order to further support your wellness.  

Damaged Product 

1. If your product is leaking or otherwise damaged due to shipping, notify us within 48 hours of receipt; we will provide you with a return shipping label and replace the item at no charge.
2. Respond Wellness will cover all shipping costs on defective and/or damaged products.

Accidental Orders 

1. If you mistakenly ordered your product(s), we can accept unopened and damage-free products only. Respond Wellness will refund the purchase price minus shipping costs; return shipping is the responsibility of the customer. A 20% restocking fee will be applied.
2. If multiple units of a SKU are ordered, only one item per SKU will be accepted for full credit.  A 20% restocking fee will be applied to the additional items returned. We recommend trying a product to ensure your satisfaction prior to ordering multiple units.

Refunds

1. Refunds will be applied to the payment type used at the time of purchase. Refunds may take up to 10 business days after Respond receives your return to appear on your credit card statement.